Frequently Asked Questions

How and where can I get DEKAs vitamins?
What are the DEKAs vitamins UPC codes?
What are the DEKAs shipping costs and local duties?
What volume discounts does DEKAsvitamins offer?
How much VAT does DEKAsvitamins.com charge?
Does DEKAs accept returns?
Are DEKAs vitamins covered by medical insurance?
Can I take DEKAs vitamins if I do not have Cystic Fibrosis, Cholestatic liver disease or have had Bariatric Surgery?
Can I use DEKAs without medical supervision?
Can I order DEKAs without prescription?

How and where can I buy DEKAs vitamins?

Please see below, per continent, the alphabetical list of countries currently serviced by this website. In the United States and Canada, please visit www.calliopharma.com.

DEKAs products are widely distributed. Physicians, pharmacies, private or public institutions, potential distributors and others: please email us at info@dekasvitamins.com for questions regarding distribution in a specific country.

Countries where dekasvitamins.com currently ships to:

Europe Gibraltar Portugal Jordan
Albania Greece Romania Kazakhstan
Andorra Hungary San Marino Kuwait
Armenia Iceland Serbia Kyrgyzstan
Austria Ireland Slovakia Lebanon
Azerbaijan Italy Slovenia Oman
Belgium Kosovo Spain Qatar
Bosnia & Herzegovina Latvia Sweden Saudi Arabia
Bulgaria Liechtenstein Switzerland Singapore
Croatia Lithuania Ukraine South Korea
Cyprus Luxembourg United Kingdom (UK) Taiwan
Czech Republic Malta Africa United Arab Emirates
Denmark Moldova Algeria Uzbekistan
Estonia Monaco Libya Oceania
Finland Montenegro Morocco Australia
France Netherlands South Africa   New Zealand
Georgia North Macedonia Asia
Germany Poland Bahrain

What are the DEKAs vitamins UPC codes?

The Universal Product Code (UPC) is a 13 or 12 (without the 0) digit number used to assign a unique bar code to individual products for retail sale.

DEKAs Plus Softgels UPC: 0868176000114
DEKAs Plus Chewable Tablets UPC: 0868176000152
DEKAs Plus Liquid UPC: 0868176000107
DEKAs Essential Capsules UPC: 0868176000121
DEKAs Bariatric orange & peach UPC: 0868176000169
DEKAs Essential liquid UPC: 0868176000138
DEKAs Aqua-E liquid UPC: 0868176000176

DEKAs vitamins shipping costs & local duties

For shipping we rely on shipping partners that offer flat shipping rates as much as possible. The shipping rate does NOT vary with the number of products you order. As follows:

DEKAs Bariatric chewables € 8,50

(Europe)

€ 17,50

(Rest of world)

DEKAs Plus Liquid, DEKAs Plus Softgels, DEKAs Essential Capsules, DEKAs Chewables tablets
&

DEKAs Essential Liquid, DEKAs Aqua-E Liquid

€ 8,50

(rest of Europe)

€ 10,50

(Poland, Denmark, Slovakia, Luxemburg)

€ 12,50

(Hungary, Romania)

The shipping costs are calculated in the shopping cart of the web shop. To calculate them correctly click the ‘CALCULATE SHIPPING’ or ‘CHANGE ADDRESS’ button in the cart. Then give your country as the destination and click ‘UPDATE’. The shop will then calculate the applicable shipping costs.

Local duties

Please note that in some non-EU countries additional charges apply related to importation of foreign goods. In our experience duties vary between 3% and 25%, but sometimes more, depending on the country. Often a fixed handling fee is charged on top of the import duties. This fixed handling fee makes ordering multiple bottles attractive, as this fixed cost can then be divided over the various bottles.

What volume discounts does DEKAsvitamins offer?

We apply discounts when ordering several packages at the same time. The discount is applied to the total amount of the cart (before VAT and shipping costs). As follows:

Packs or bottles 2 3 4 5
DEKAs Bariatric € – € 5 € 7,50 € 10
DEKAs Plus liquid, DEKAs Plus softgels, DEKAs Chewables, DEKAs Essential capsules
or combinations of these
5% 10% 15% 20%
DEKAs Essential liquid, DEKAs Aqua-E liquid
or combinations of these
50% 10% 15% 20%

How much VAT does DEKAsvitamins.com charge?

No VAT is charged on orders from outside the EU.

For orders from the United Kingdom a minimum order value of GBP 135 / € 150 applies. The UK buyer will pay 20% UK VAT upon importation to our service provider (British Post).

Starting July 1st 2021 all clients from EU countries will be charged the local rates for VAT. In many EU countries DEKAs is subject to a reduced rate:

Austria

10%

Italy

10%

Belgium

6%

Latvia

12%

Bulgaria

20%

Lithuania

5%

Croatia

5%

Luxembourg

3%

Cyprus

5%

Malta

0%

Czechia

10%

Netherlands

9%

Denmark

25%

Poland

5%

Estonia

9%

Portugal

6%

Finland

10%

Romania

9%

France

5,5%

Slovak Republic

10%

Germany

19%

Slovenia

9,5%

Greece

6%

Spain

4%

Hungary

5%

Sweden

0%

Ireland

0%

Institutions or companies with a valid VAT number can reclaim the VAT they have paid us on their local VAT returns.

Does DEKAsvitamins.com accept returns?

Yes, under a few conditions:

  1. Returns should be received back within 14 calendar days of customer receipt.
  2. The product must be unopened (seal intact) and undamaged.

Customers are responsible for return shipping costs unless DEKAsvitamins.com made an error in your order or the product is defective. Contact us at info@dekasvitamins.com or by phone and we will authorize a return or a refund based on the situation.

Does medical insurance cover DEKAs vitamins?

Insurance may cover the cost of DEKAs vitamins. Please ask your physician or dietician. If DEKAs is not covered it may be helpful if your physician or other health professional submits a letter of medical necessity to your insurance company. This letter should explain the patient’s condition (that results in malabsorption) and the need for the delivery technology used in the DEKAs multivitamins to overcome micronutrient malabsorption. Please contact us at info@dekasvitamins.com for any further questions.

Can I use DEKAs for other conditions?

A medical professional may decide that DEKAs vitamins are indicated for other conditions than Cystic Fibrosis, Cholestatic Liver Disease or Bariatric Surgery. Please consult your physician as DEKAs vitamins should be taken under medical supervision.

Can I use DEKAs without medical supervision?

No. When you purchase DEKAs we ask you to declare that you will take DEKAs under medical supervision only.

Can I order DEKAs vitamins without a prescription?

Yes. From the Webshop you can order without prescription, but DEKAs should be taken under medical supervision, so you should inform your doctor and/or dietician.