Frequently Asked Questions

How and where can I get DEKAs vitamins?
What are the DEKAs vitamins UPC codes?
What are the DEKAs shipping costs?
How much VAT does DEKAsvitamins.com charge?
Does DEKAs accept returns?
Are DEKAs vitamins covered by medical insurance?
Can I take DEKAs vitamins if I do not have Cystic Fibrosis, Cholestatic liver disease or have had Bariatric Surgery?
Can I use DEKAs without medical supervision?
Can I order DEKAs without prescription?

How and where can I buy DEKAs vitamins?

Please see below the alphabetical list of countries currently serviced by this website. In the United States, please visit callionpharma.com. For all other countries, please email us so we can evaluate the feasibility of shipping packages to you.

DEKAs products are widely distributed. Physicians, pharmacies, private or public institutions, potential distributors and others: please email us at info@dekasvitamins.com for questions regarding distribution in a specific country.

Countries where dekasvitamins.com currently ships to:

Algeria Armenia Australia Austria Azerbaijan
Bahrain Belarus Belgium Bosnia and Herzegovina Bulgaria
Chile Croatia Cyprus Czech Republic Denmark
Egypt Estonia Finland France Georgia
Germany Gibraltar Greece Hong Kong Hungary
Iceland Ireland Italy Japan Jordan
Kazakhstan Kuwait Kyrgyzstan Latvia Lebanon
Liechtenstein Lithuania Luxembourg Malta Moldova
Montenegro Morocco Netherlands New Zealand North Macedonia
Oman Poland Portugal Qatar Romania
Russia San Marino Saudi Arabia Serbia Singapore
Slovakia Slovenia South Africa South Korea Spain
Sweden Switzerland Taiwan Tajikistan Thailand
Turkmenistan Ukraine United Arab Emirates United Kingdom Uzbekistan
Vietnam        

What are the DEKAs vitamins UPC codes?

The Universal Product Code (UPC) is a 13 or 12 (without the 0) digit number used to assign a unique bar code to individual products for retail sale.

DEKAs Bariatric orange & peach UPC: 0868176000169
DEKAs Aqua-E liquid UPC: 0868176000176
DEKAs Essential liquid UPC: 0868176000138
DEKAs Plus Softgels UPC: 0868176000114
DEKAs Plus Chewable Tablets UPC: 0868176000152
DEKAs Plus Liquid UPC: 0868176000107
DEKAs Essential Capsules UPC: 0868176000121

DEKAs vitamins shipping costs?

This depends on your country of residence and the number of units that you order. The shipping costs are available at check-out in the web shop.

Free shipping is available for the following countries based on the number of units purchased:

Austria, Benelux, Czech Republic, Germany, Estonia, Hungary, Lithuania, Latvia, Poland, Romania, Slovakia, Slovenia and United Kingdom 2 units or more
Bulgaria, Gibraltar, Greece, France, Ireland, Italy, Liechtenstein, Montenegro, North Macedonia, Portugal, San Marino, Serbia, Spain, Sweden, Switzerland 3 units or more
Other countries 4-6 units or more, depending on the country

Please be aware that in some non-EU countries additional charges apply related to importation of foreign goods.

How much VAT does DEKAsvitamins.com charge?

A reduced tariff of 9% applicable to healthcare products is charged on retail orders.

No VAT is charged to institutions or companies with a valid VAT identification number.

Does DEKAsvitamins.com accept returns?

Yes, under a few conditions:

  1. Returns should be received back within 14 calendar days of customer receipt.
  2. The product must be unopened (seal intact) and undamaged.

Customers are responsible for return shipping costs unless DEKAsvitamins.com made an error in your order or the product is defective. Contact us at info@dekasvitamins.com or by phone and we will authorize a return or a refund based on the situation.

Does medical insurance cover DEKAs vitamins?

Insurance may cover the cost of DEKAs vitamins. Please ask your physician or dietician. If DEKAs is not covered it may be helpful if your physician or other health professional submits a letter of medical necessity to your insurance company. This letter should explain the patient’s condition (that results in malabsorption) and the need for the delivery technology used in the DEKAs multivitamins to overcome micronutrient malabsorption. Please download an example here or contact us at info@dekasvitamins.com for any further questions.

Can I use DEKAs for other conditions?

A medical professional may decide that DEKAs vitamins are indicated for other conditions than Cystic Fibrosis, Cholestatic Liver Disease or Bariatric Surgery. Please consult your physician as DEKAs vitamins should be taken under medical supervision.

Can I use DEKAs without medical supervision?

No. When you purchase DEKAs we ask you to declare that you will take DEKAs under medical supervision only.

 

Can I order DEKAs vitamins without a prescription?

Yes. From the Webshop you can order without prescription, but DEKAs should be taken under medical supervision, so you should inform your doctor and/or dietician.