Terms and Conditions


Alveolus Biomedical BV
Platolaan 71
The Netherlands


These are the General Terms and Conditions (“GTaC”) of Alveolus Biomedical BV (“Alveolus Biomedical”), also known under its tradename DEKAsvitamins.com, a private limited company established under the laws of The Netherlands. Alveolus Biomedical BV is located at Platolaan 71, 3707 GD Zeist, The Netherlands. E-mail: info@alveolus.nl. Telephone: +31 621 255 794. Registered with the Chamber of Commerce under nr. 62529560. VAT (BTW)-number: NL 854854083B01. These GTaC shall apply to all purchases and sales agreements entered into by Alveolus Biomedical and its customers through the regular Alveolus Biomedical website www.dekasvitamins.com (“the Website”). By ticking the ‘I’ve read and accept the terms & conditions’ box you agree to their contents and their applicability to the agreement you enter into with Alveolus Biomedical. No purchase or account can be made without agreeing with these terms and conditions.


2.1 The purchasing process
You can place an order on the Website by clicking on all desired items on the website, which will place them in your Shopping Cart. You may then inspect your Shopping Cart and make any necessary changes. Only one discount code or voucher per order is allowed. Once you are satisfied with the contents of the Shopping Cart, you may click on the ‘Proceed to checkout’ button, which will generate an electronic check out form listing the items to be purchased. Upon completion of this check out form, including details of payment, you may click the ‘Place order’ button, after which you will be transferred to a secure environment to pay for your order. This will complete your order.

2.2 The sale and purchase agreement
Upon payment of your order, the Website will send you an e-mail confirming your purchase. The sale and purchase agreement shall be considered complete the moment said e-mail has been sent. As Alveolus Biomedical is based in The Netherlands this sales and purchase agreement is deemed to have been concluded in The Netherlands.

2.3 Refusing a transaction
The Website reserves the right to refuse to process a transaction for any reason and/or to refuse service to anyone at any time at its sole discretion.

2.4 Delivery
The Website lists all the countries to which it delivers. For questions about deliveries in countries not listed on the Website please contact us via the contact form.


3.1 Listed prices
The prices listed on the Website exclude VAT and do not include shipping costs. The total price listed on the order list and on the electronic order form does include VAT and shipping costs. Prices are subject to change at any time. Products are sold on a delivered at place (Incoterms 2010) basis. You  may have to pay import duty or a formal customs entry fee prior to/or on delivery of shipments outside the European Union. Also additional taxes, fees or levies may apply according to local legislation and you are required to check these details before placing an order for a delivery outside the European Union. Shipping costs depend on the country of residence. The shipping costs are available at check-out in the web shop.

3.2 Price changes after concluded sale and purchase agreement
Changes in prices do not affect the sum payable in a concluded sale and purchase agreement as confirmed by Alveolus Biomedical by e-mail.

3.3 Information regarding prices, specifications, etc.
Although all information regarding prices, specifications, etc. is placed on the website with the utmost care, Alveolus Biomedical does not guarantee its accuracy.

3.4 No obligation to deliver in case of incorrect information
Alveolus Biomedical shall not be bound to deliver any orders that were placed on the basis of incorrect information on the website.

3.5 Information on external websites
Certain links on the website may give access to sites and sources of information that are exploited and maintained by third parties. Alveolus Biomedical does not control these sites and does not accept any liabilities regarding their contents.

Payment can be made by means of such credit cards or alternative methods as are indicated on the electronic order form. By making use of a certain credit card(number) you confirm that the credit card that is being used is yours. The amount payable will be debited from your account when your order is accepted by Alveolus Biomedical. All credit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Alveolus Biomedical, we shall postpone delivery and contact you. In that case Alveolus Biomedical shall not be liable for any delay or non-delivery. Credit card details will be processed by means of an SSL (secured socket layer) connection. Alveolus Biomedical shall not be liable for any misuse of this data by third parties.


5.1 Delivery period
Alveolus Biomedical shall do her utmost to deliver all purchases from within the European Union within 1 to 4 working days, depending on the country to which the goods are to be shipped. Outside the European Union delivery may take up to 6 working days, depending on customs clearance. Alveolus Biomedical however is dependent on suppliers in this respect. As a result, all delivery times are indicative. Alveolus Biomedical shall not be liable in any way if delivery takes longer. Exceeding the term of delivery and/or exceeding the term of thirty days after placement of the order, shall not automatically place Alveolus Biomedical in default.

5.2 Delivery of your purchase
Alveolus Biomedical ships with UPS through its partner CyberFreight. This guarantees two delivery attempts, online Track & Trace and, for shops, companies or institutions, a signature upon delivery. If you miss the first delivery attempt, you will find a card with further instructions in your mailbox. The courier will do a second delivery attempt the next working day unless you go to UPS online and use the delivery code from the card and your postal code to choose for another delivery option. If the second delivery attempt fails as well you will receive a new card in your mailbox with the request to collect your shipment at a UPS Service Point. You are requested to collect you shipment within 7-14 days. In case the shipment is not collected, it will be sent back to Alveolus Biomedical. If you decline the shipment by refusing to sign upon delivery, UPS will return the shipment to Alveolus Biomedical.

5.3 Insurance of your shipment
All shipments are the responsibility of Alveolus Biomedical until they have been delivered to you either at your address or a UPS Service Point. Any complaints regarding the state of the goods at receipt must be made to Alveolus Biomedical no later than two working days after receipt of the goods by telephone or email at the address/number listed in par. 1.

In case your shipment is not delivered within 14 days, Alveolus Biomedical or its partner will have the courier conduct an investigation of the status of your shipment. Only after the outcome of this investigation, Alveolus Biomedical may refund the value of your order. Such refund will be made if Alveolus Biomedical or the courier is to blame for not delivering your order.


6.1 Cancellations, returns and exchanges
Any order can be cancelled as long as it has not been paid. Cancelling a paid order for free is only possible before the order has left our warehouse. Please contact Alveolus Biomedical by e-mail or telephone at the address/number listed in par. 1 to ask for cancellation. In that case Alveolus will refund you the full amount of your purchase.In any other case returns are possible under the following conditions:

  1. Returns should be received back within 14 calendar days of customer receipt.
  2. The product must be unopened (seal intact) and undamaged.

Customers are responsible for return shipping costs unless Alveolus Biomedical made an error in the fulfilment of your order or the product is defective. In all cases please contact Alveolus Biomedical by e-mail or telephone at the address/number listed in par. 1 to ask for authorization of the return. Based on the situation we will authorize a return and/or a refund.

6.2 Refund period
After the receipt of the goods by Alveolus Biomedical, or after authorization of the refund, whatever the case may be, the money will be transferred to your bank, creditcard or PayPal account within a maximum of five working days.

Banks, credit card companies and PayPal handle payments on their own conditions. That is why it can take longer before the money will actually be refunded to your account. Alveolus Biomedical cannot be held responsible for this.

6.3 Responsibility for return shipment
Alveolus Biomedical is not responsible for your return shipment to us. As sender of the return shipment, you are responsible for the actual delivery to our return shipment address. You must deliver the return package in correct fashion to the transporters service point . If it cannot be established that a return shipment that has gone missing was transferred to the transporters service point in a correct way, Alveolus Biomedical shall not be under the obligation to refund the goods.

Alveolus Biomedical respects your privacy. The information you provide through the website will only be used to process your order and to inform you about Alveolus Biomedical and its products. You may address your requests about our policies and your data to privacy@alveolus.nl.

The liability of Alveolus Biomedical towards the purchaser shall be limited to the amount of the purchase price. Alveolus Biomedical shall never be liable for any loss of profits or goodwill or any other consequential damages.

Correspondence directed to Alveolus Biomedical may take place in English, French, German, Spanish or Dutch. Alveolus Biomedical is a liberty to answer in English to any such correspondence. The laws of The Netherlands will apply to all transactions. Any dispute relating to a purchase and sale agreement to which these GTaC apply shall exclusively be brought before the District Court of Utrecht, unless Alveolus Biomedical chooses to bring this dispute before the competent court of the purchaser’s residence.


The following conditions of use are applicable to the website (www.dekasvitamins.com) owned by Alveolus Biomedical B.V. (Alveolus), including all information, materials, figures and recommendations (the information).

Limitation of liability

The aforementioned website is kept to the highest possible standard. However, Alveolus cannot guarantee the veracity of the website and its content at all times. Alveolus cannot warrant that the information shown does not infringe on the intellectual property of third parties nor that it is not wrongful towards them in other ways. The information is to be used as a source of general knowledge only and does not constitute advice in any way. Alveolus does not accept any liability for decisions taken by users based on this information.

Alveolus is not liable for any damages as a result of or concerning, the use of or the access to the website or the information (including the inability to use the website or the information), unless the damages are a result of wilful intent or deliberate recklessness of Alveolus.


Alveolus cannot guarantee that the website, the information, or the hyperlinks that are accessible through the website, are not infected by viruses or similar malware.

Information provided by third parties

Hyperlinks on the website that lead to external websites kept by third parties are only shown to provide additional information. Alveolus is not responsible for, nor does it accept liability for, the contents or the performance of these websites and the quality of the goods or services offered there. Information shown on third-party websites only articulates the private opinions of these third parties. Alveolus is not responsible nor liable for the truthfulness of this information.

Intellectual Property rights

All intellectual property concerning the website and the information is owned by Alveolus. It is allowed to consult the website and the information and make copies for personal use, for example by printing or saving pages. Any other use of the website or the information is strictly prohibited without prior, written permission by Alveolus.

User-generated content on the website

Alveolus reserves the right to use or copy all information posted by users on the website (including but not limited to texts, images, sounds and software) without any financial compensation. Alveolus is not required to protect said information or materials. The user will indemnify Alveolus against all possible claims by third parties concerning the use or exploitation of their intellectual property by this information.

Applicable law and jurisdiction

The conditions of use outlined above are strictly governed by Dutch law. The competent court of Utrecht has exclusive jurisdiction over disputes concerning these conditions.

Changes to the conditions of use

Alveolus reserves the right to change the conditions of use. The changes are effective once the updated conditions of use have been published on this website.

Contact details

For inquiries, please contact Alveolus at info@alveolus.nl